Terms of Service

Fenwick & Merrick 1894

Welcome to Fenwick & Merrick 1894. By accessing or purchasing from our website, you agree to the following Terms of Service. These terms are designed to protect both you and our small‑batch craft business while keeping everything clear, fair, and transparent.

General Conditions

By using this site, you confirm that you are of legal age in your province, state, or region to make purchases online. You agree not to use our products for any unlawful or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

Product Information

All Fenwick & Merrick 1894 candles are hand‑poured in small batches. Variations in color, texture, or appearance are normal and part of the handcrafted process.

We make every effort to display product colors and details accurately, but we cannot guarantee exact color representation on all screens.

Pricing & Availability

Prices are listed in CAD unless otherwise stated.

We reserve the right to:

• Modify prices without notice

• Limit quantities

• Discontinue products

• Introduce limited or seasonal releases

If a product becomes unavailable after purchase, we will contact you with options.

Order Accuracy

You are responsible for ensuring all order details — including name, address, and product selection — are correct at checkout. We are not responsible for delays or losses caused by incorrect information provided by the customer.

Shipping Terms

By placing an order, you agree to our Shipping Policy, including:

• Processing times

• Delivery estimates

• Customs responsibilities for U.S. orders

• Lost or delayed package procedures

Shipping policies may be updated periodically.

Returns & Refunds

By purchasing from our store, you agree to the terms outlined in our Return & Refund Policy, including:

• Eligibility requirements

• Non‑returnable items

• Damaged shipment procedures

• Refund timelines

All policies are designed to protect product integrity and customer satisfaction.

Prohibited Uses

You agree not to use our site or products for:

• Illegal activities

• Violating intellectual property rights

• Uploading harmful code

• Collecting personal data from others

• Interfering with site security or performance

Violation of these terms may result in termination of service.

Accuracy of Billing & Account Information

We reserve the right to refuse or cancel any order placed with incorrect billing information or suspicious activity. You agree to provide current, complete, and accurate purchase and account details.

Third‑Party Services

Our store may use third‑party providers (such as payment processors or shipping carriers). These providers have their own policies, and we are not responsible for their actions or errors.

Intellectual Property

All content on this site — including product descriptions, branding, logos, and imagery — is the property of Fenwick & Merrick 1894 and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Fenwick & Merrick 1894 is not liable for:

• Misuse of products

• Allergic reactions to fragrances

• Damage caused by improper candle burning

• Losses due to shipping delays or carrier errors

Our maximum liability is limited to the purchase price of the product.

Indemnification

You agree to use our website and products responsibly. If your actions cause a legal issue for Fenwick & Merrick 1894 — such as misuse of our products, violation of these Terms, or unlawful activity — you agree to cover any resulting costs, damages, or claims.

This clause exists simply to protect our small business from situations outside our control.

Changes to Terms

We may update these Terms of Service at any time. Continued use of the site constitutes acceptance of any changes.

Contact Information

For questions about these Terms, email us at: support@fenwickandmerrick.com